With the prices of Leica
equipment what they are, it is important for many of us to select a Leica
dealer that is no just out to make a profit.
Knowledge and service are two aspects that are extremely important. Besides the many Leica stores, Leica dealers
range from huge camera stores in the bigger cities, especially New York, to,
what with any other venue might be called a mom and pop store.
Many people wish that the
small stores, with trustworthy employees from days past, would make a
comeback. But big box stores have all
but made an end of that era. Add to that
the ever growing business of mail order and today’s marketplace looks quite
different.
The same is true with
camera stores and, especially Leica dealers.
Sure, if you know what you need, mail order might save you a few bucks
and you might walk away, happy with your purchase. But what if you need some advice? Making a mistake with the purchase of Leica
equipment can be quite costly.
This is where a dealer you
can trust is invaluable. One such dealer
is Ken Hansen in New York City. Not only
does he have a stellar reputation of being totally trustworthy, he also
has all the advantages of a mom and pop store of years gone by. Ken Hansen is a tour de force one man
operation in a town that has made mega stores, photographic megastores, a
household word.
Ken Hansen is the largest
Leica dealer in the US without a website or even a store. He operates strictly with just an e-mail
address. As improbable as that might
sound, it works. It works because Ken
Hansen has a huge fan base of Leica owners who consider him to be the
friendliest and most easy going person in the world.
According to one customer,
“Ken Hansen is a legendary Leica dealer, and my go to guy for all things Leica.
I have been dealing with Ken for years and never once have I encountered an
issue, problem or ANYTHING similar to that. His customer service is 2nd to none and he
usually has everything in stock.”
Another customer stated, “One
of the most popular purveyors is Ken Hansen. The man has a reputation for
setting the standard. You're virtually
guaranteed to walk away happy.”
And finally, “Ken Hansen
did introduce me to my first Leica and every Leica I have acquired since then.
Ken said something like, “These are the best lenses in the world, choose your
f/stop, set your shutter speed, start shooting, and throw away the owner’s
manual. It’s that simple.” What got me excited was that it became about
shooting images in their purest form. My mind became free of what I like to
call the technical waste. Other cameras have that, and I do not want it.”
Ken Hansen was born in
Kiel in the very Northern part of Germany.
1961 he boarded a ship to New York and got a job the same day he
arrived. He worked in that camera store until 1973, when he decided to start
his own business. He borrowed $20,000
from his family and began to purchase used equipment from every camera store he
could find.
“I knew what would sell,
so that was what I was buying."
He stated at a later
time. “I placed a $350 ad in the New
York Times every weekend with 10 items for sale, and by Monday they were sold
out.”
Twelve years after that
beginning Ken Hansen opened a 600 square-foot office on the 10th floor, across
from the Empire State Building on 34th Street.
Next year he expanded to 1,000 square feet on the 11th floor, then a
little later, the whole floor of a building on 21st Street.
In an interview with Thorsten
von Overgaard Ken said, "It was a large photography store with really
competent staff. Everybody was well paid without commissions. The business of
photography wasn't an honest one, but we were. That's what made me open my own
store and what worked the best about it. We tried to be straight and honest. Everybody
came in our store. All the great photographers and everybody else."
Photo: Thorsten von Overgaard
Even though Ken does not
like to drop names, he did let it slip that the last lens he sold to Helmut
Newton was a Leica 50mm Summilux-M f/1.4 lens.
Ken does not operate a large store any longer. He told me that the rent alone was over 30 thousand dollars plus the salaries of his 18 employees. Instead he is running his business as a home office. He likes email because "the phone is ringing constantly." But his expertise and service are just as
invaluable today as they were in the past.
Anyone interested in the purchase of any Leica equipment, new or used, would
do well to e-mail Ken and ask what he can do
for you, tell him I sent you.
For other articles on this blog scroll down in the column to the right to BLOG ARCHIVE
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